Lodge a Complaint
Grievance and Complaints Procedure
Every individual member is responsible for our reputation, and it is a requirement of membership to follow the AIMS Code of Conduct and to remind others to do so.
Our Code of Conduct includes a Grievance and Complaint mechanism, and both AIMS members and members of the public should refer to our complaints procedures if they feel they have been unjustly or unfairly treated or are dissatisfied with the service provided by an AIMS member.
The recreational marine survey sector is largely unregulated and therefore has no governing body to regulate the qualification, experience or professional and ethical practice of marine surveyors. AIMS internally regulates the professional conduct of our members and deals with all complaints promptly, seriously and confidentially.
Our capacity as a professional association in disciplinary procedures is restricted to internal actions within the scope of an association offering membership status. We do not have the power to act on behalf of a third party nor demand members pay monies due to other parties.
You should submit a complaint to AIMS if:
- The Marine Surveyor is a current AIMS financial member; and
- Has not complied with discussed and agreed arrangements/costs; and/or
- Has not provided an appropriate service; and if
- You have made a complaint directly to a Marine Surveyor involved; and
- You have received a response which does not resolve your issue.
What happens when I make a complaint to AIMS?
- AIMS will respond to you by acknowledging receipt of the complaint within 7 working days of receiving the complaint.
- AIMS will undertake internal investigative action to determine if the member has breached the AIMS Code of Conduct or our conditions of membership in their professional practice.
- AIMS will take action deemed appropriate from the outcomes of our investigations.
- Such actions may have an impact on the surveyors’ level of membership or membership status with AIMS.
- AIMS will advise you in writing of the outcome or actions taken by us in resolution of your complaint.
AIMS may contact you to seek further information. We may also recommend you contact another organisation if AIMS is not the appropriate party to deal with your complaint.
Current privacy laws restrict what information we can give you regarding investigations into complaints about our members. However, we will advise you of the outcome of any internal investigation and where possible, will work with you and the member to resolve your complaint.
If you wish to proceed with your complaint, please download and complete the AIMS Grievance and Complaint form and return to Dr Eric Perez, AIMS CEO by email to gm@aimsurveyors.com.au.
The CEO will review your complaint and initiate any further action required and will advise you in writing of the status of your complaint.
